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Health — Patient Satisfaction
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Patient satisfaction with health care services is an important measure of Canadians' experience with the health care system. Health care services consist of hospital care, family or other physician care, community-based care, and tele-health services.
Patient satisfaction is reported for Canadians aged 15 and over who received health care services in the past 12 months.
Summary
- National Picture — In 2005, the majority (85%) of Canadians were very or somewhat satisfied with the health care services they received in 2005.
- Gender — In 2005, men and women reported similar rates of being very or somewhat satisfied with the health care services they received.
- Age — Satisfaction with services received increased with age for those 20 years of age and over in 2005.
- Regions — In 2005, the proportion of Canadians who were very or somewhat satisfied with health care services received ranged from 78% in Nunavut to 89% in Nova Scotia and New Brunswick.
National Picture
In 2005, 85% of Canadians who received health care services were very or somewhat satisfied with the services they received. This percentage remained stable between 2000 and 2005.
Source: Statistics Canada. Patient satisfaction with any health care services received in past 12 months, by sex, household population aged 15 and over, Canada, provinces and territories, occasional (CANSIM Table 105-4080). Ottawa, Statistics Canada, 2006.
| 2000 | 2003 | 2005 |
|---|---|---|
| 84.6 | 85.3 | 85.0 |
Gender
In 2005, similar proportions of men and women were very or somewhat satisfied with health care services received, at 85.7% for men and 84.3% for women.
Source: Statistics Canada. Patient satisfaction with any health care services received in past 12 months, by sex, household population aged 15 and over, Canada, provinces and territories, occasional (CANSIM Table 105-4080). Ottawa, Statistics Canada, 2006.
| Men | Women |
|---|---|
| 85.7 | 84.3 |
Age
Satisfaction with health care services received increased from 81% for those 20 to 34 years of age to 90% for those aged 65 and over. Canadians in the 15 to 19 age group also reported a high proportion of satisfaction at 88%.
Source: Statistics Canada. Patient satisfaction with any health care services received in past 12 months, by sex, household population aged 15 and over, Canada, provinces and territories, occasional (CANSIM Table 105-4080). Ottawa, Statistics Canada, 2006.
| 15 - 19 years | 20 - 34 years | 35 - 44 years | 45 - 64 years | 65+ years |
|---|---|---|---|---|
| 88 | 81 | 83 | 86 | 90 |
Regions
The proportion of people who were very or somewhat satisfied with health care services received ranged from 78% in Nunavut to 89% in Nova Scotia and New Brunswick.
Source: Statistics Canada. Patient satisfaction with any health care services received in past 12 months, by sex, household population aged 15 and over, Canada, provinces and territories, occasional (CANSIM Table 105-4080). Ottawa, Statistics Canada, 2006.
| CAN | NL | PE | NS | NB | QC | ON | MB | SK | AB | BC | YT | NT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85 | 88 | 88 | 89 | 89 | 87 | 83 | 85 | 87 | 84 | 84 | 87 | 79 | 78 |
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